IT SUPPORT TECHNICIAN

About the role

IT SUPPORT TECHNICIAN
Robert Barclay Academy (Scholars’ Education Trust)

Grade: H4

Salary: £25,800

Contract: Permanent full year (52 weeks)

Hours: 37 hrs per week Hours are flexible to be agreed with candidate.

Holiday: 25 days + Bank Holidays

Start Date: April/May 2025

 

The Robert Barclay Academy vision is to produce responsible young people of whom we can all be proud. We plan to raise the standards of achievement of every child and to be outstanding in every area. We do not underestimate the challenges involved in achieving this, but we believe in the principle of aiming high.  

 

To support us along this journey we are now recruiting a first line IT Support Technician, we are looking for a problem-solving ethos and a desire to learn.

 

This position is an ideal first step into a career in IT.  We believe that the person is more important than their experience. If you feel that you don’t match every point of required experience or knowledge but are ready to step up and learn, we welcome your application.

 

The successful candidate will be expected to provide first line support including:

 

• Troubleshooting and resolving IT issues for staff & students.
• Hardware/software/printer issues – PCs, iMacs and iPads.
• Work reported issues/requests via tickets in a Helpdesk system.
• Supporting student & staff iPads via Microsoft Intune
• Support & maintain classroom technologies, e.g. projectors, PCs, interactive screens
• Occasional installation of software on specific PCs.
• Support school events that require AV Support in the school hall.
• Prioritise the Teaching & Learning requirements of the school.
• Build relationships with staff and understand their requirements.

 

 

Occasionally there is a requirement to work outside of hours to support events e.g. open evening. This extra time worked is returned as time off in lieu.

 

We offer personal development training opportunities, overseen and delivered by a highly experienced IT Team to develop the right candidate’s knowledge and skills. 

 

We encourage the IT support staff in all our schools to collaborate and help each other, and we provide communications channels to facilitate this.

 

Benefits of working with us include:

 

• Annual cross trust conference
• Access to Employee Assistance Programme from day one of employment
• Access to Wellbeing Programme (physio, GP service, counselling, menopause support and more) after 2 years
• Tax-efficient cycle-to-work scheme
• Free eye test every 2 years via Specsavers
• Free annual flu vaccination
• Free parking
• Holidays not restricted to school holidays

 

 

We offer excellent local government pension scheme membership with an employer’s contribution of 21.65%.

 

We consider all staff to be role models for our pupils, therefore we have a dress code of business casual (e.g. no denim, hoodies, trainers, polo shirts etc).

 

In order to apply, please copy & paste the following link into your internet browser and click ‘Apply Now’:

https://scholarseducationtrust.face-ed.co.uk/Vacancies/Detail?campaignRef=SCH-ScET-0013

 

Any queries please e-mail hr@scholarseducationtrust.co.uk, or call 01727 734422. 

 

Diversity: The Scholars’ Education Trust is fully committed to the principles of equal opportunity, diversity and inclusion.  We want to attract and retain the very best staff in all areas of the trust, ensuring our staff body reflects the diversity of our students and local community.

 

RBA is also committed to becoming an anti-racist organisation. In our relentless efforts to be an anti-racist organisation, we recognise the negative impacts of under representation and lack of diversity in our organisation, our education system and in all aspects of our society. To help us meet our high standards and aspirations of a fully diverse and inclusive workplace, we strongly encourage suitably qualified applicants from all backgrounds to apply and to join us.

 

 

Closing date: Tuesday 9.00am 22 April 2025

Interview date: TBC

We reserve the right to make an appointment before the closing date, so early applications are encouraged.

 

Scholars’ Education Trust is an equal opportunities employer. The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Applicants must be willing to undergo child protection screening, including checks with past employers and the Disclosure and Barring Service.

 

Declaration of criminal offences

The trust is required to give you the opportunity to voluntarily declare convictions, cautions, reprimands or final warnings that are not ‘protected’ as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020). You will be provided with a criminal self-declaration form by the school if you are shortlisted for the post. All posts in schools are exempt from the Rehabilitation of Offenders Act 1974. If you are appointed you will be required to have an up to date Disclosure and Barring Service (DBS) Certificate. The existence of a criminal background does not automatically mean that you cannot be appointed but it may do so.