Family Support Assistant

About the role

Job Title: Family Support Assistant and administrator  – Reporting to  Family Support Manager

Location: TRACKS Autism - Stevenage
Job Type: Part Time – 10 hours per week.

Pay:- £13.50 per hour, term time only.  

Job Purpose:

We are looking for a highly organised and empathetic Family Support Assistant to join our team. The successful candidate will provide essential administrative support to the setting, ensuring smooth daily operations and a welcoming environment for all staff, parents, and visitors.

Key Responsibilities:

• General Administration:
  • Answer and manage phone calls and door enquiries in a professional and welcoming manner.
  • Respond to emails and correspondences promptly, providing clear and concise information.
  • Type reports and correspondence as required, ensuring accuracy and attention to detail.
  • Order and maintain office supplies and materials.
• Diary Management:
  • Organise and maintain the setting's diary, scheduling appointments, meetings, and activities.
• Contractor Management:
  • Coordinate with contractors, including organising servicing engineers for regular maintenance and any necessary repairs.
• Autism and SEND Awareness:
  • Demonstrate an understanding of Autism and Special Educational Needs and Disabilities (SEND), (Training will be given).
  • Support parents through processes such as Education, Health and Care Plans (EHCPs) (Training will be given).
• Empathetic Parent Support:
  • Provide support to distressed or frustrated parents, demonstrating an empathetic approach while maintaining professionalism.

Skills & Experience:

• Essential:
  • Ability to use Microsoft systems for document management and collaboration.
  • Basic understanding of SEND, including EHCPs, with the willingness to learn more.
  • Basic understanding of health-related benefits, with the opportunity for further training.
  • Strong organisational skills with the ability to manage multiple tasks and priorities.
  • Empathetic, approachable, and patient when dealing with parents and staff.
  • Good communication skills, both written and verbal.
  • Basic understanding of health and safety and safeguarding in a workplace setting.
• Desirable:
  • Previous experience in a similar administrative role.
  • Knowledge or experience of working with children or families with Autism.
  • Familiarity with SEND processes.

Additional Information:

• Full training will be provided for any areas where experience is lacking, particularly in SEND, EHCPs, and health-related benefits.
• A positive and supportive working environment, with opportunities for professional development.

Please feel free to phone/email to ask any further questions you may have.  

Gaby - 01438 748132